We would like to begin by sharing our thoughts to anyone affected by the Coronavirus situation. In response to the UK Government measures taken yesterday, we have made a few adjustments in the way we operate.
Rickmansworth shop closed – taking online orders only
To minimise contagion risks, our Rickmansworth shop will remain closed until further notice. However, our online shop is open and we are taking orders as but we cannot guarantee fixed delivery times, so please allow up to 7 working days to receive your parcel before contacting us. These are the current processing and delivery times for each brand:
- Sanderson and Zoffany 3-5 working days
- Farrow & Ball 10-14 working days
- Little Greene and Paint & Paper Library 7-10 working days
- Mylands and Designers Guild 3 weeks minimum
Working remotely
Every member of staff able to work from home is currently doing so; this includes our sales team, customer support and IT. We are able to take phone calls and respond to emails in the normal way. Please continue to send quote requests, sample requests and measure requests etc.
Production, installation and deliveries
Our production is still running and our installations team is carrying out installations as normal, whenever possible. Our team are taking the necessary social distancing and hygiene precautions.
These are challenging times for all of us, and we thank you for your support during this time. We will do our best to ensure the continuity of our services. We are continuing to follow all government advice and in the event that further changes occur, we will keep you fully up to date.
The Distinctive Rickmansworth team
