We would like to begin by sharing our thoughts to anyone affected by the Covid-19 situation. In response to the UK Government measures taken yesterday, we have made a few adjustments in the way we operate.
Online orders & delivery times
Given the current circumstances due to Covid-19, we are doing our very best to ensure that your order is processed as speedily as possible. However, we have been advised by all suppliers that they cannot provide us with any tracking information or general updates; this obviously means we are therefore unable to pass any information on to you. We appreciate this is extremely frustrating and apologise for any inconvenience caused and kindly ask for your patience and understanding during these difficult times.
Current shipping times
| Product type | Shipping method | Notes | Estimated delivery time | |
|---|---|---|---|---|
| Sanderson and Zoffany paints | Sample paints shipping | Next working day if available, otherwise 2-3 working days | ||
| Sanderson and Zoffany paints | Free Shipping | Minimum £30 order | 2-3 working days approximately | |
| Farrow & Ball paints | Sample paints shipping | Orders with only sample paints | 3-4 working days approximately | |
| Farrow & Ball paints | Standard shipping | Orders under £100, shipping to most of the UK | 3-4 working days approximately | |
| Farrow & Ball paints | Standard shipping | Shipping to remote areas in the UK | 3-4 working days approximately | |
| Farrow & Ball paints | Free shipping | Orders above £100, shipping to most of the UK | 3-4 working days approximately | |
| Farrow & Ball paints | Next Day Delivery | Cutoff time 1pm. Temporarily unavailable. | Next working day | |
| Designers Guild paints | Free Shipping | 2-3 working days approximately | ||
| Mylands paints | Sample paints shipping | Next working day if available, otherwise 5-7 working days | ||
| Mylands paints | Standard shipping | 5-7 working days approximately | ||
If we receive any tracking information, we will pass this onto you straight away.
We are very sorry we are unable to assist you at this stage.
Rickmansworth shop is open from the 1st of June 2020
We are are adhering to government guidelines by limiting the number of people in the shop to two at a time, respecting social distancing, and providing masks, hand sanitizer and gloves for people entering the shop.
Production, installation and deliveries
Our production is still running and our installations team is carrying out installations as normal, whenever possible. Our team are taking the necessary social distancing and hygiene precautions.
These are challenging times for all of us, and we thank you for your support during this time. We will do our best to ensure the continuity of our services. We are continuing to follow all government advice and in the event that further changes occur, we will keep you fully up to date.
Thank you for your patience during these uncertain times and we are very sorry for any inconvenience caused.
Take care and stay safe!
The Distinctive Rickmansworth team
