Domestic Shipping Policy

 

Shipment processing time

All orders are processed within 2-3 business days. Please note processing days is up to 3 business days, in addition to delivery time. Orders are not shipped or delivered on weekends or holidays. Product-specific delivery times are specified on the table below.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Paint orders

As we are closed on Sunday, we are unable to process any online paint orders we may receive then until our return on Monday. Therefore those orders will have an expected delivery date of 2-3 working days from the date of processing (which would be Monday)

Please note that paints are bespoke products and mixed to order, so they require a signature on delivery. Paints cannot be left in porches/by garages/by front or back doors etc…

Shipping methodEstimated delivery timeShipping cost
Local pickupPaints: if you order online and choose to pick up from our store, paints take 2-3 working days to arrive to our store.

Items already in store can be picked up any time you come.

Free
Free Shipping for Sanderson & Zoffany paints1-3 working daysFree
Express (Next Day) Delivery for Sanderson & Zoffany paintsNext working day before 12pm. No Saturday or Sunday delivery.£10*
Express (Next Day) Delivery for Designer Guild paintsNext working day before 12pm. No Saturday or Sunday delivery.£15.83*
Royal Mail 1st Class1-2 working days*, incl. SaturdayEach item, £5.75 + £3.5 per kg, up to 20kg**
Royal Mail 2nd Class2-3 working days*, incl. SaturdayEach item, £5.05 + £3 per kg, up to 20kg**

*VAT not included.
** Total price + VAT.

We may modify the prices without prior notice, subject to changes in carrier or internal fees.

Delivery delays can occasionally occur. If we do not notify you after the latest estimated delivery day, please get in touch with us.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

distinctiverickmansworth.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

distinctiverickmansworth.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.K.

Returns Policy

As we do our best to guarantee that our items leave our shop in the best possible conditions, we do not accept returns nor issue refunds on any order as we’re not responsible for the conditions that the product arrives in.